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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to reactivate case
Microsoft Dynamics CRM (Archived)

Unable to reactivate case

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Posted on by Jeudy Molina 170

Hello,

We have several users with a specific role who are not being able to reactivate cases using the standard button.

The only detail we got in the error log is this:  Error_Message_0x80040220

I tried searching the error in this page: https://programmersinting.wordpress.com/2011/05/02/microsoft-dynamics-crm-error-code/

but it does not say anything about the missing permission at the role level.

Could anyone help me to find out which permission this role is missing to perform this action?

Thank you.

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  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at
    RE: Unable to reactivate case

    Hi,

    I was able to resolve this issue yesterday, I provided "Actual" entity under Custom Entities the permissions since I use PSA.

    4370.actual_5F00_D365PSAentity.jpg

  • Suggested answer
    Sreevalli Profile Picture
    Sreevalli 3,256 on at
    RE: Unable to reactivate case

    Hi,

    As per SDK\SampleCode\CS\HelperCode\ErrorCodes.cs it says "PrivilegeDenied"

    public const int PrivilegeDenied = unchecked((int)0x80040220); // -2147220960

    check for the required privileges including Append & AppendTo for subgrids and lookup on the case.

  • Suggested answer
    gdas Profile Picture
    gdas 50,089 Moderator on at
    RE: Unable to reactivate case

    I have seen in another post same issue has been raised , you can have look below post,  if it's similar then you need to raise ticket to MS Support.

    community.dynamics.com/.../878077

  • gdas Profile Picture
    gdas 50,089 Moderator on at
    RE: Unable to reactivate case

    Hi Jeudy,

    Did you downloaded the log file ? Can you please share complete logs .

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