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Microsoft Dynamics CRM (Archived)

How price changes affect active quote

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Posted on by

Dear all,

We have issue quote to customers which have the Active status. During the time customers usually reply from initial quote we need to update our new product price list.

If we change the price of our product from our exsting price list, does the price change will affect active quotes or does active quote created with prevous price remains unchanges ?

We would expect the second option.

Thanks for your reply

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  • Royal King Profile Picture
    27,686 on at

    price change will be applied only on new quotes existing quotes price won't affected based on new price change .

  • Aileen Gusni Profile Picture
    44,524 on at

    Hi Sergec,

    If your quote products using 'default price list' not price overriden then it will affect the new quote and the draft quote.

    Existing price if still draft then it will affect if only you open it and check it again.

    For the quotes that already active you can revise it, then the new revised quote will use new price list.

    But if you dont use default, you use the price overriden then it wont reflect any quotes.

    Hope this helps.

    Thank you.

  • Community Member Profile Picture
    on at

    Our quote use default price list.

    What is the correct way when updating prduct price list ?

    So do we need to duplicat product price list for each year, or we simply update existing one?

  • Aileen Gusni Profile Picture
    44,524 on at

    Sergec,

    You want to remain the price, isn't it?

  • Suggested answer
    mscrmba Profile Picture
    on at

    It sounds as if you want the price to remain for an existing quote.

    Question for you:

    Are you just using Quotes (not Orders & Invoices)?

    If so the OOTB Quote functionality should mean that you can just update your price list and automatically get what you want.

    However the price lists are designed OOTB for you to be able to create a new one periodically - with start and end dates (and the ability to deactivate the old ones).  It can be quite good from a business perspective to maintain a historical record of prices.

    More background details:

    In Dynamics CRM 2011+, when you create an Invoice using Existing Products as the line items, these line items use the price from the related Product. If the price on the product changes, the Invoices that include the product will automatically be updated to include the new price. Note that this behaviour only occurs if the pricing on the Invoice has not been ‘locked’ – which means the prices are fixed (or confirmed), and so any changes to the product catalog will not modify this invoice.

    This functionality of updating invoice products also applies to both Quotes and Orders, in that the line items using existing products will be automatically updated if the price list items change. Like invoice, these also have methods of ‘locking’ the pricing, which differs slightly for each.

    QUOTE

    While a Quote is in a draft state (as in, has not been ‘activated’), changes to a products price will automatically update the line items. Once the Quote has become ‘active’, changes to the product prices will no longer effect the quote line items.

    If the Quote is ‘revised’, the status changes from Active back to Draft, and the quote line items will be updated to the latest product prices. Any product price changes will affect the line items again while the quote is draft.

    ORDER

    An Order that is created from a Quote will automatically be ‘locked’, however one that is created manually from scratch will start out unlocked. As with the quote, any product price changes while the order is not locked will automatically update the line items.

    To lock the pricing on an Order, click the ‘Lock Pricing’ button on the ribbon. Once the pricing has been locked, it can be unlocked again by clicking the ‘Use Current Pricing’ button. Similar to the Quote, when you use current pricing on an Order, the prices for all related line items will be updated to the current product pricing.

    In the Totals section of the Order, you will see a check box called ‘Prices Locked’, which indicates whether the Order pricing is currently locked or not.

    INVOICE

    When an Invoice is created from an Order, the ‘Prices Locked’ setting will NOT be mapped across. If the Order pricing was locking, the new Invoice pricing will not be locked by default.

    The pricing can be toggled using the ribbon (just like the Order), there is a button to ‘Lock Pricing’ when the invoice is not locked, and a ‘Use Current Pricing’ button when the invoice pricing is locked. Like the Order, this will update all line items to the new prices.

    Once an Invoice has been completed or paid, the prices will no longer be affected by product price changes.

    While this feature can be quite useful if your product prices are constantly changing, it can be potentially dangerous as it can mess up your data if you forget to lock pricing on your existing quotes/orders/invoices. If you are ever modifying product prices, just be aware of this, and how it may affect your existing records.

    Content is from:

    paulnieuwelaar.wordpress.com/.../dynamics-crm-2011

  • Deepak Jangra Profile Picture
    1,415 on at

    Hi Sergec,

    I can understand your situation i also faced the same issue one month back we increased the price and it affects open opportunities, draft quotes and active orders as well.

    And Aileen Gusni is correct, in your case it price update will also affect your draft quotes.

    So what i did is created a utility which will update all open opportunities, quotes and order products to override instead of use default and ensure new products will have override pricing.

    And after that i increased the prices in the catalog.

    Also i think this is the best way to handle the situation as creating new price list every time is not good practice and also error prone when end user need to select price list from many.

    Regards

    Deepak Jangra

  • Daniel Bergsten Profile Picture
    110 on at

    We are having the same isssue. We want to change prices without updating prices fro existing open opportunities, quotes and orders.

    Deepak Jangra, did your solution work out fine? I can imagine this fix might cause other unexpected behaviours? How did you make sure new item details were added with override price? Plugin?

  • yleclerc Profile Picture
    1,549 on at

    Daniel, did you find a solution? We have the exact same problem.

    We update prices every year on Jan 1st. So if we have open opportunities from last year, opportunity product prices are affected when we increase prices, and we want to avoid that.

    I think Deepak updates the pricing field to "Override Price" instead of "Use Default" in all opportunity (and quote...) products. 

    2018_2D00_02_2D00_01_5F00_09_2D00_25_2D00_20.jpg

    Would that make sense?

    If so, that probably needs to be done with a plugin because we can't run OOB workflows on Opportunity Products.

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