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Segments Showing Blank Contacts Issue/Error

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Posted on by 83

Hi Guys, 

Just a heads up - if yall experience this issue, when segments are created, you may notice "ghost" records that count as segment members, but do not display any contact data. Well, this is because the contact meets the criteria however, their contact preference is set to "do not allow" bulk email. 

If you have the segment only capture those that are "allow" this will render correctly. 

ex. of "ghost" contacts.

Marketing-Capture_5F00_ghost-contacts.png

Correct Segmentation:

correct-semgnet.jpg

  • Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Segments Showing Blank Contacts Issue/Error

    Hi Perry H,

    Thank you for sharing, this will be very useful.

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