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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 11 Outlook 2010 32...
Microsoft Dynamics CRM (Archived)

CRM 11 Outlook 2010 32 bit Windows 7 Can't connect

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Posted on by lana feldman 2,045

Hi.

I am configuring Outlook 2010 32 bit for CRM Client 2011 on Win 7 64 bit PC.

Getting error: "There is a problem communicating with the MS Dynamics CRM server. The Server might be unavailable."

In error log Crm50ClientConfig I see "Could not establish trust relationship for the SSL/TLS secure channel".

What causes this issue? I was able to configure client running on XP.

Please help

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I have the same question (0)
  • Neil Benson Profile Picture
    Neil Benson 7,369 User Group Leader on at

    Have you tried the instructions and troubleshooter on the CRM customer center?

    rc.crm.dynamics.com/.../outlook.aspx

  • lana feldman Profile Picture
    lana feldman 2,045 on at

    These troubleshooting steps didn't help.

    Any other ideas?

    Thanks

  • zither11 Profile Picture
    zither11 115 on at

    Hi guys,

    i'm having a similar problem on windows 8, it's working on other machines though. Where do i find the log files?

  • Suggested answer
    zither11 Profile Picture
    zither11 115 on at

    Hi Guys,

    Solved my windows 8 issues by enabling Windows Identity Foundation as a feature.

  • Sumit Bhatnagar 99 Profile Picture
    Sumit Bhatnagar 99 1,850 on at

    Hi,

    there might be many reason for this issue.  Is it for CRM online or CRM On-Prem ?

    Check the system date and time as per time zone/server, CRM website URL should be in trusted sites, Check windows firewall, antivirus , Live ID sign in assistant , may install Outlook connector pack (one of the component of the windows live essential).

    Please provide me more information so that we will guide you in the right direction.

    thanks !

  • Verified answer
    lana feldman Profile Picture
    lana feldman 2,045 on at

    We solved the issue: we had an expired certificate on the server. Upon renewing, we were able to configure the client.

    Confusing was the fact that we configure CRM client to connect to "http" address, not to "https". But in the log located in C:\Users\name\AppData\Local\Microsoft\MSCRM\Logs\Crm50ClientConfig there was an error "Metadata contains a reference that cannot be resolved: 'https://..." That gave us a clue about certificate...

    Good luck to everyone who has a similar issue.

    Lana

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