Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Load Contact Point Con...
Customer experience | Sales, Customer Insights,...
Answered

Load Contact Point Consents

(1) ShareShare
ReportReport
Posted on by MAVE 43
Hi gurus
 
Does anyone have a workaround for the loading of Contact Point Consent records from Subscription lists (Outbound). It seems like it is not possible to load contact consent records into RTM from a subscription list unless the Contact Owner and the owner of the Compliance Profile is in the same Business unit? 
 
I want to create opt-in records for all the records in a subscription list to a specific Compliance Profile, Consent Purpose (Commercial) and topic. i want to do this using my user (sys admin user) but the only contacts that get created in the Contact Point Consent lad is the once that have a owner in the same BU as I'm in. 
 
Is there away around this? Or do I need to load each Subscription list in to RTM using a user belonging to the same BU as the contacts in the subscription list?
 
Regards Mattias
  • Verified answer
    antando Profile Picture
    antando Moderator on at
    Load Contact Point Consents
    Hi Mattias,
     
    Currently, load Consent relies on the logged in user's Business Unit to filter the contacts that it can look at for creating the contact point consent records. This was done to ensure consistency in ownership between the Contact and Contact Point Consent records. 
     
    Going forward, we are changing this behavior and we will be removing this filtering on Load Consent flow. The changes are getting shipped as part of one of our December release. Once you upgrade your environment to the December release, you should be able to see the new behavior that doesn't filter based on Business Units anymore. 
     
    This response assumes that you do not have Business Unit Scoping feature turned on for Real-Time Journeys. 
     
    Regards,
    Anubhav
  • mcrthomas Profile Picture
    mcrthomas 160 on at
    Load Contact Point Consents
    We imported ours when we moved to Real-time.  This is what our spreadsheet looks like:
     
    Contact Point
    Email
    Tracking
    Reason Text
    Reason
    Source
    Status
    		Correlation ID
    email@email.com
    Opted In
    Opted In
    Opt-in - Landing page
    Opt-in - Landing page
    Internal
    Active
    		fffc9dcf-548c-ed11-81as-000d3a5657d3
    It took a while to set this up because we wanted to bring in the Opt-Outs as well.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,436 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans