web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Data encryption error ...
Customer experience | Sales, Customer Insights,...
Unanswered

Data encryption error when I try activate

(0) ShareShare
ReportReport
Posted on by mcarmonaOjeda 5

Someone help me!

When I try activate the data encryption throws an error as follow:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #98D73841Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ActivityId>29a5edc3-33ec-4170-a0c6-f8c26b06633f</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #98D73841</Message>
<Timestamp>2021-08-31T19:18:26.1758Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Primera Imagen

Error Sql Server

I have the same question (0)
  • Esteban Coto Alfaro Profile Picture
    Esteban Coto Alfaro Microsoft Employee on at

    Hello, that error code could be occasioned by multiple situations, I recommend you to read this documentation and follow the steps from the beginning to see if it works fine: docs.microsoft.com/.../manage-encryption-key

    I hope it helps!

    Thanks!

    Community Support Team - Esteban

    If this Post helps, then please consider Accept as solution to help the other members find it more quickly.

  • mcarmonaOjeda Profile Picture
    mcarmonaOjeda 5 on at

    Hi! Hello Esteban

    Let me put you in context, I currently have a productive on-premises Dynamics 365 environment with a database stored on SQL Server 2014.

    I tried to mount a backup in the production environment, everything is fine there.

    When entering the graphical interface (Dynamics 365) and manipulating the information it throws me that data encryption is not activated, going to the section to activate it is when it throws me that error that I mentioned above.

    If I point my CRM server application (QA environment) to the productive SQL database, I can easily activate the data encryption, why do I get this error in production?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 202 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 70

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans