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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Data encryption error ...
Customer experience | Sales, Customer Insights,...
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Data encryption error when I try activate

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Posted on by mcarmonaOjeda 5

Someone help me!

When I try activate the data encryption throws an error as follow:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #98D73841Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ActivityId>29a5edc3-33ec-4170-a0c6-f8c26b06633f</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #98D73841</Message>
<Timestamp>2021-08-31T19:18:26.1758Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Primera Imagen

Error Sql Server

I have the same question (0)
  • Esteban Coto Alfaro Profile Picture
    Esteban Coto Alfaro on at

    Hello, that error code could be occasioned by multiple situations, I recommend you to read this documentation and follow the steps from the beginning to see if it works fine: docs.microsoft.com/.../manage-encryption-key

    I hope it helps!

    Thanks!

    Community Support Team - Esteban

    If this Post helps, then please consider Accept as solution to help the other members find it more quickly.

  • mcarmonaOjeda Profile Picture
    mcarmonaOjeda 5 on at

    Hi! Hello Esteban

    Let me put you in context, I currently have a productive on-premises Dynamics 365 environment with a database stored on SQL Server 2014.

    I tried to mount a backup in the production environment, everything is fine there.

    When entering the graphical interface (Dynamics 365) and manipulating the information it throws me that data encryption is not activated, going to the section to activate it is when it throws me that error that I mentioned above.

    If I point my CRM server application (QA environment) to the productive SQL database, I can easily activate the data encryption, why do I get this error in production?

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