web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 Email Router ...
Microsoft Dynamics CRM (Archived)

CRM 2013 Email Router configuration

(0) ShareShare
ReportReport
Posted on by EGO 65

Hi,

I have situation where account which is used in incoming profile of email router has no mailbox but full mailbox permissions are added to secondd account with mailbox. Second AD user is disabled. Is it possible to force Email rounter incomming profile to see this second mailbox? When I test access for configured in crm user I'm getting error that mailbox does not exist. Please note this is incoming profile.

So questions is if it is possible to use windows auth of UserA to connect to EWS but use different user UserB mailbox?

Is it supported at all?

Cheers,
Eric

*This post is locked for comments

I have the same question (0)
  • Aileen Gusni Profile Picture
    Aileen Gusni 44,524 on at

    Hi Eric,

    In the CRM setting you just use the User A email addres as primary email by setting with value of UserB email address.

    Then in the email router when you try to load data of user or queue you will be able to see the user A and I think will be successful.

    Is it possible to you do try that way?

    Thanks.

  • EGO Profile Picture
    EGO 65 on at

    Hi,

    Thanks for your answer. I checked this config today and also I catched what's going on between email router while UserB mailbox access test. It seems Email Router take UserA login provided in Incoming profile confuig and ask EWS if it is correct exchange mailbox. Of course response is negative as in fact this user does not have mailbox. There is no further test performed (e.g. if UserA has access to mailbox of UserB based on UserB email alias in CRM) and wholel test fails.

    Is there any way to point Email Router to check existence of mailbox of UserB?

    Cheers,

    Eryk

  • Community Member Profile Picture
    Community Member on at

    Hello EGO,

    Try this link support.microsoft.com/.../2708706 and technet.microsoft.com/.../hh699786.aspx  

    Hope it helps.

    Vineet Nair.

    Microsoft Dynamics CRM Support.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans