quantity cannot be returned because items have already been returned or marked as open transactions

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Posted on by Shabir Ahmad

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Dear Experts,

I want to cancel a PO receipt , as usual on packing slip lines there is cancel option(as shown in above screenshot), and when we cancel it, so it will be canceled but this time i am facing error as shown in the above screenshot and the error is"quantity cannot be returned because items have already been returned or marked as open transactions"

Best Regards,

Shabir Ahmad

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Hossein.K 6,648 on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Hi Shabir,

These posts are like your problem:

community.dynamics.com/.../250116

community.dynamics.com/.../261643

community.dynamics.com/.../149017

community.dynamics.com/.../281411

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Hossein.K 6,648 on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Hi ,

Did you get this issue fixed in the meantime?

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Shabir Ahmad 3,110 on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Hossein Karimi,

Thanks for you kind reply, the issue is still open, i need to cancel packing list line(as we have received inventory, so we want to remove GRN).we have made GRN(Goods receive note). So we would do it from the Packing list line there is an button(Cancel). As we did many time,but this time facing the above error.

Thanks and Regards,

Shabir Ahmad

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Weaveriski 23,616 Moderator on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Is the inventory transaction you have for the receipt from the packing list still there? If you have used it you cannot cancel it, because, well, you have used it :-) Can you show us the inventory transaction at the goods receipt point with full quantity still in the same place and the actual error message you get?

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Shabir Ahmad 3,110 on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Watch the Packinglist line and error as we want to cancel.

Best Regards,

Shabir Ahmad

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Weaveriski 23,616 Moderator on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Look at the inventory transactions for that item associated with the purchase order receipt and the quantity did not exist anymore, you have used it therefore cannot return it

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Shabir Ahmad 3,110 on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Steven Weaver,plere

Thanks for your kind reply, now, i need to know to cancel even i tried many time but in vain, please also check the above screenshot with showing error of (Customer invoice/DN no(Product receipt) for that PO).
Thanks and Regards,
Shabir Ahmad

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Weaveriski 23,616 Moderator on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Look at the inventory transactions, you have used the stock I imagine. You cannot cancel something you have used.

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Shabir Ahmad 3,110 on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Steven Weaver,

There is any way to reverse this process, through code, script or any other thing, just to resolve the issue.

Thanks and Regards,

Shabir Ahmad

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Weaveriski 23,616 Moderator on at

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RE: quantity cannot be returned because items have already been returned or marked as open transactions

Cancelling a PO receipt is saying it never happened. If you book in the item and then use it then it happened. You cannot force a cancellation when you have used it. You can create a return order and send it back that way if you can find it, but you cannot cancel a receipt when the receipt has been used.

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