GP 2015 - 14.00.1016 - user is entering Cash Receipts and applying them to outstanding invoices - not much weird about that.
However when the user ( any user ) posts we expect to see the Cash Receipt transactions post to the Bank Deposit window. From there we would then create the Deposit batch and post to the ChequeBook to then be reconciled as it appears on the Bank Statement - a single value.
But we are seeing some ( not all ) of the Cash Reciepts go directly to the Bank Reconciliation screen and by-pass the Bank Deposit screen and process altogether.
We have not been able to determine a reason or what any of the transactions have in common - it does not always happen but it happens more times that way and the client and I are getting frustrated. The data is there - but we would like to see the deposit correctly built.
Any suggestions?
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