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Hi,
I would like to create a Workflow, if a Case is new and an email has been incoming (A case is created automatically), I would like a custom field "New E-mail" to be updated that i've created. If we don't manage to answer to the Case, before they send another one, I would like to update the field.
How would you achieve this?
Thank you!
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#1
André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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