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ReportI have installed RMS version two. The serial number does not print on the receipt although the item is serialized. Can anyone help?
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I have installed RMS version two. The serial number does not print on the receipt although the item is serialized. Can anyone help?
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I've been having the same problem in reverse: serial numbers show up on the small receipt, but not the full-page.
I went back to the original template, the ONLY change I made was to remove the yellow highlight at the top of the transaction section (changed "vbYellow" to "vbWhite"). Now serial numbers show up ... but item descriptions don't! It feels like this template is re-writing itself.
I sure did. Maybe you can try using the receipt template provided by Microsoft Store Operations, then you can see what I am talking about. Funny thing though, the full page template prints the serial number.
Did you re-select your receipt format after the changes you made?
If you make a change to the receipt, you need to either name it differently and select it or re-select the receipt after changes for it to go into effect.
I am using the Epson windows driver (APD_455dEWM) for the Epson T220-PD Printer. The receipt template (not the full-page) being used is the same as provided by Microsoft Store Operations ver 2.00on the installation disk.
I seem to remember that the serial number will not print using the OPOS driver, only the Windows driver for printers.
I have tried that but the serial number still does not print on the receipt. If anyone has a receipt template in XML format to print the serial number on the receipt I would really appreciate receiving it. My email address is errol_leu@outlook.com
If you click on help in manager or administrator then click help and about you will see the RMS version. 2.0.2022 is the current. If you don't see the serial number on your receipt you will need to modify the 40 column receipt XML that is in the receipts folder.
**Make and store a backup copy of the receipt before attempting please**
If you create a custom receipt using the default 40 column receipt xml that was installed with RMS open the receipt in notepad, then look for this line.
You will find <SUB name="PrintTransactionDetails"> definition in it,
and there will be a loop like <FOR each="entry">, which loops through all
Transaction entries (ie. Items soled in a transaction).
Add the following where you wish to see the serial Number.
This code will add the serial number in a separate row but you can modify
this to add it anywhere,
<IF>
<CONDITION>Len(ENTRY.SERIALIZED.NUMBER1)</CONDITION>
<THEN>
<ROW>"|S/N." ENTRY.SERIALIZED.NUMBER1 "|"</ROW>
</THEN>
</IF>
If your unfamiliar with editing XML you may want to work directly with a Microsoft Partner or open a support request so them may modify a receipt for you. I hope this helps you.
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