web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Mailbox Not Enabled er...
Microsoft Dynamics CRM (Archived)

Mailbox Not Enabled error message using MS Dynamics 365 for Outlook

(0) ShareShare
ReportReport
Posted on by Aaron Lawes 5

I am getting this error when sending email from within CRM 365 web front-end.  Their Mailbox is configured to only use MS Dynamics 365 Outlook for both Incoming and Outgoing Email. I have clicked the "Test & Enable Mailbox" button and "Approve Email" and the Status always stays in "Not Run".   After clicking "Continue" on error message, the email does get Sent using Outlook, but is there a setting in Outlook or CRM 365 to fix this error message pop-up?

pastedimage1568400119001v2.png

pastedimage1568400172957v3.png

pastedimage1568400343800v4.png

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    NODAL Profile Picture
    NODAL 860 on at
    RE: Mailbox Not Enabled error message using MS Dynamics 365 for Outlook

    Hi Aaron,

    Select server profile inn mailbox and then click "test and enable" in milbox,

    You can check alert section in mailbox for more details.

    Regards,

    Ketan

  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at
    RE: Mailbox Not Enabled error message using MS Dynamics 365 for Outlook

    You followed all the steps, except one. Thats why the status is "Not Run".

    Reach out to your O365 Global Administrator to approve the mailbox, then all set.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Community Member Profile Picture

Community Member 2

#2
Christoph Pock Profile Picture

Christoph Pock 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans