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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Mailbox Not Enabled er...
Microsoft Dynamics CRM (Archived)

Mailbox Not Enabled error message using MS Dynamics 365 for Outlook

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Posted on by Aaron Lawes 5

I am getting this error when sending email from within CRM 365 web front-end.  Their Mailbox is configured to only use MS Dynamics 365 Outlook for both Incoming and Outgoing Email. I have clicked the "Test & Enable Mailbox" button and "Approve Email" and the Status always stays in "Not Run".   After clicking "Continue" on error message, the email does get Sent using Outlook, but is there a setting in Outlook or CRM 365 to fix this error message pop-up?

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  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    You followed all the steps, except one. Thats why the status is "Not Run".

    Reach out to your O365 Global Administrator to approve the mailbox, then all set.

  • Suggested answer
    NODAL Profile Picture
    NODAL 860 on at

    Hi Aaron,

    Select server profile inn mailbox and then click "test and enable" in milbox,

    You can check alert section in mailbox for more details.

    Regards,

    Ketan

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