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ReportI have a client whose IT person came in the other day and "work on a virus problem". Ever since then, when this user launches SL on her workstation, she is able to enter her user name and password but the menus never display. No error message is issued. She can open some items like printer setup and tools/options and those screens appear to work. If we attempt to direct launch a screen (e.g., 0101000), nothing appears and 0101000 does not show in task manager. We tried deleting the menu cache files but that did not have any affect and the files were not rebuilt. We deleted the SL client (they are running SL 2011 with no service packs) and re-installing the client (run as administrator) with no affect on the problem. This user gets her menu display when running SL from another workstation. Other users on other workstations are running just fine. The user has local admin rights to her workstation. No matter what SL user id we use, including SYSADMIN, we get the same problem.
It appears that whatever the IT person did has affected the ability for SL to launch properly. Unfortunately, this IT person is on vacation this week so we cannot ask him what he did.
Has anyone encountered such a problem and figured out the solution? With no error message being issued and the menu cache files not being recreated, it is a bit hard to determine what is wrong.
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