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The SOP Blank Invoice has started printing '!Syntax Error, !/!Syntax error, !' in place of the header section where the page, invoice number and date should be.
How can I correct this?
Thanks!
Kelly Hobart
Business Data Analyst
Mount Pleasant Waterworks
Mount Pleasant, South Carolina
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Bill,
Thanks for your assistance on this. Ended up the reports dictionary was corrupt and based on what I was later told, this had been a problem since the last upgrade (over 6 months ago!). User was just dealing with it. After getting help from our partner to rebuild the dictionary, the report changes I was able to make worked and all is running much better now. Now to see what other gremlins await me!
To be clear - Standard is the 'out of the box' Microsoft Dynamics GP report. It will be very different than the one that is generated from Word - TEMPLATE
The XML version is 'fun' to work with and if you are comfortable with Word and Templates and follow instructions from the manuals, you should be able to resolve this matter shortly.
You are then aware that when you make the changes you are looking for the Page numbers in the XML.
Have you tried to print using Standard - just to see if there is a problem with the passing of the data - not likely, but - should try everything at least once.
Maybe you can post a screen shot of the part of the report showing the error. Someone online may be able to direct you to the right fix faster with a bit more detail on the problem.
If you do decide to post picture, you need to select the Use Rich formatting option and then use the Insert Media icon - the one to the right of the LINK chain icon on the tool bar on top of the page.
Are you using TEMPLATE or STANDARD output when you print your document?
It appears that someone made changes a while back and the issue just recently made it's presence known.
I am new to the company (2 weeks...) and this was handed over to me to correct. :) Looks like all of the calculation fields have the correct numbers in them, so those are working. The invoice does have a field for shiptoaddress that isn't working and I was assuming since it wasn't in the header that it was not related and another issue to repair... I may need to look further into that one. Being new I wanted to reach out before I started working in the xml files of the invoice just in case there was some other unkown out there that I wasn't aware of.
Kelly, if this just started to happen - may I guess that someone might have just made a change to the report document in Report Writer?
If that is the case, I have been able to resolve this by logging out of GP and restarting GP - this allows the changes to be refreshed.
If this does not solve the problem, then it is possible that the changes made to the report were not valid or if calculations, they contain data that generates error when executed in the live data.
Start with restarting GP on a workstation and see what happens. Post with more details and we will figure this out.
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