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Microsoft Dynamics CRM (Archived)

Automatic mail

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Posted on by Microsoft Employee

I have created one work flow which automatically triggering mail but it's not going from user id it's automatically triggering from default id how can i fix this.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Automatic mail

    will you please send me your mail id i will share workflow and  mailbox setting then let me know what is the problem.

  • Suggested answer
    RE: Automatic mail

    Hi raj,

    You should set the sender by selecting the dynamic value from the Form Assistance selection list.

    Also, have in mind that in the workflow you need to set Scopeto organization and not specific user in order to work as needed.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Automatic mail

    No i have configured with outlook.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Automatic mail

    Have you done with Email Router Config.? 

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Automatic mail

    can you give me your mail id i will share my workflow with you.the problem is, it is going from default crm id but we want to send from particular user

  • Andre Margono Profile Picture
    Andre Margono 2,602 on at
    RE: Automatic mail

    How do you configure the workflow? Do you set the sender as a particular user? or dynamic value (e.g: current user)?

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