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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Cannot connect to Mana...
Microsoft Dynamics GP (Archived)

Cannot connect to Management Reporter

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Posted on by Community Member

I get the generic error:

capture_2D00_0062.jpg

and then this one when I test the connection:

capture_2D00_0063.jpg

Ive added exceptions in the firewall on the server for port 4712 with no luck.  The event viewer is logging an error with an ID of 0, stating something about a SOAP authentication failure.  Can someone assist me?  Thanks.

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I have the same question (0)
  • Mike Bufano Profile Picture
    Mike Bufano 1,484 on at

    Are you setup as a user in Management Reporter?

    Your AD account must be added in MR to be able to login and connect to the server.

  • Community Member Profile Picture
    Community Member on at

    Yes, I am.  It was working and then this started happening.  

  • Mike Bufano Profile Picture
    Mike Bufano 1,484 on at

    did you restart the MR services ( there are 2)

    What version of MR?

  • Community Member Profile Picture
    Community Member on at

    Numerous times.  Its MR 2012.

  • Mike Bufano Profile Picture
    Mike Bufano 1,484 on at

    If you go to help about - you will see that MR has a number.  That full number indicates the cumulative update (CU)

  • Suggested answer
    Linda Connell Profile Picture
    Linda Connell 90 on at

    I had a problem connecting to management reporter a while back - as it turns out, the actual time on the server was different than the client on my computer.  Whe I made the time the same, I was able to connect to MR with no problem.

    Hope this helps.

  • Mike Bufano Profile Picture
    Mike Bufano 1,484 on at

    Are you getting error messages in the MR Configuration console?

    Have you using the datamart?

    Have you tried rebuilding the datamart?

  • Community Member Profile Picture
    Community Member on at

    2.12.14001.45

  • Community Member Profile Picture
    Community Member on at

    Times are exactly the same.

  • Mike Bufano Profile Picture
    Mike Bufano 1,484 on at

    Can you run MR from the server that has the MR Configuration Console?

    What are the error messages?

    Is SQL on a different server than MR?  Check firewall on SQL server?

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