I get the generic error:
and then this one when I test the connection:
Ive added exceptions in the firewall on the server for port 4712 with no luck. The event viewer is logging an error with an ID of 0, stating something about a SOAP authentication failure. Can someone assist me? Thanks.
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Understood, can you ping the MR server at port 4712 successfully by computer name (not IP address)? If you can, then MR should work. If you can successfully ping the Server by name, at port 4712, from the laptop in question, but still cannot run MR, then you have an authentication failure and the fix outlined in the post I referenced should not be dismissed, especially if your server name is greater than 15 characters.
The thing is that the laptop WAS running MR just fine and then stopped.
We bumped into this specific problem with a new laptop being added at a client site recently. Prior to that I hadn't seen a SOAP authentication failure. Turns out the problem was that the server Management Reporter was installed on had a computer name that was longer than 15 characters. This created a problem with some, not all users connecting with the machine.
I found the following post in the forum: community.dynamics.com/.../129747
And a Nerdier nerd than I implemented something similar to this portion of the recommended fix...
setspn -S HTTP/MRservername domain\customAccountName
setspn -S HTTP/MRservername.fullyqualifieddomainname domain\customAccountName
Be kind to the nerds in your life. What's necessary here is to make the server visible to the workstation.
We have one user that access from his laptop. MR is installed on it. Ive disabled both firewalls and it still doesnt work.
How do users access?
If from Terminal server or workstation? Same version and the Server?
If the report runs on the server, and you login to a workstation as the same users and it does not run from that workstation or TS,
You could disable the firewall on both the (MR/SQL) server and disable firewall on Terminal server.
It runs on the server just fine. MR is installed on the SQL server.
Can you run MR from the server that has the MR Configuration Console?
What are the error messages?
Is SQL on a different server than MR? Check firewall on SQL server?
Times are exactly the same.
2.12.14001.45
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