SOP Sales Invoice Number Skipping

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Posted on by Community Member Microsoft Employee

Am in the multi user environment where there are about 7-8 concurrent users to transfer sales order to sales invoice. At the end of the day, users will use Smartlist to list out all invoices generated for the day and discovered skipping invoice number. The delete Sales Invoice function is disabled. User also ensure there are no missing orders and invoices. The invoice numbering just skipped and this happened almost daily.

Is there anyway I can check for this issue?

Thanks.

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Rosemary 2 on at

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RE: SOP Sales Invoice Number Skipping

Hi,

As Alma indicated as long as the document is not saved the numbers should be available. What we do is that if someone saves the document but it is still not used, we void it.

In this way we have an audit trail and all numbers are accounted for.

Regards
Community Member Microsoft Employee on at

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RE: SOP Sales Invoice Number Skipping

Thanks everyone to share your thoughts. I need to check with the operation users whether are they solely create invoices through transferring of Sales Order. If not, the possibility of closing a sales invoice window will cause the number skipped.
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Almas Mahfooz 11,003 User Group Leader on at

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RE: SOP Sales Invoice Number Skipping

As far as I remember unused SOP numbers will be available to use, if three users login to GP and access sales transaction entry window and open sales invoice they get numbers STDINV77, STDINV78, STDINV79 and the first user just don't save the invoice and close the window before saving the record than the STDINV77 will be the number available for any user who will go to create sales invoice.
Praveen Kumar RR 1,550 on at

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RE: SOP Sales Invoice Number Skipping

I agree Heather's answer as the GP Functionality keeps increasing the Document Number whenever there is an Entry of document.
Community Member Microsoft Employee on at

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RE: SOP Sales Invoice Number Skipping

Thanks Heather, let me check with the users in detail.
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Heather Roggeveen 9,142 on at

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RE: SOP Sales Invoice Number Skipping

Hi Meng

You will have to test the scenario, but it is a possibility.

When a user saves a transaction and has a new invoice open on screen, that has the next number on it. If they then close the screen, in theory that number is then available for the next transaction.

However, if while that screen is open, another user transfers some orders to invoice, the invoice number after the one open would be used. If the invoice screen is then closed, not using the invoice number that was held, then potentially, the system would not go back and use it.

Hope that helps.

Cheers

Heather