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Hi, when I try to save Case record on Mobile app of Dynamic crm, i get error: Query builder Error - The specified record type does not exist in MS Dynamics 365. If you contact support, please provide the tehnical details. When I open tehnical details, i see just Session ID, Activity ID and Timestamp.
I tried to trace the error and found this: (maybe it is not related to this error)
[2018-08-13 12:07:38.138] Process:CrmAsyncService |Organization:0fba5a31-e3f5-4514-8ff7-dbd5812b91fa |Thread: 192 |Category: ExchangeSync |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: f156ee6d-5908-4741-aa9c-bd894e19ca89 | EmailConnectorTraceHandler.LogTrace ilOffset = 0x9
>Removing categories from exchange failed with exception: Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The 'RetrieveMultiple' method does not support entities of type 'mailboxtrackingcategory'.Detail:
><OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
> <ActivityId>f156ee6d-5908-4741-aa9c-bd894e19ca89</ActivityId>
> <ErrorCode>-2147219456</ErrorCode>
> <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
> <Message>The 'RetrieveMultiple' method does not support entities of type 'mailboxtrackingcategory'.</Message>
> <Timestamp>2018-08-13T10:07:38.136933Z</Timestamp>
> <ExceptionRetriable>false</ExceptionRetriable>
> <ExceptionSource i:nil="true" />
> <InnerFault i:nil="true" />
> <OriginalException i:nil="true" />
> <TraceText i:nil="true" />
></OrganizationServiceFault>
> at Microsoft.Crm.Asynchronous.EmailConnector.CrmSdkRequestExecutor.ExecuteCrmSdkRequestWithRetry[TRequest,TResponse](TRequest request)
> at Microsoft.Crm.Asynchronous.EmailConnector.CrmMailboxTrackingCategoriesManager.GetMailboxTrackingCategories()
> at Microsoft.Crm.Asynchronous.EmailConnector.CategoriesManager.RemoveExchangeCategories()
On web form, when I try to do the same, everything is fine.
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Yes, it is OnPremise, please, can You describe how to see generated query on the thread?
if it is OnPrem you can enable CRM Platform traces and on the thread with the same exception you can see the generated query. Still i am not sure if you will see any SQL Query as it might query the metadata cache.
Hi,
we are on 8.2.2.1094 (on premise).
This is just on mobile app when we try to create case record. Creating child cases and associating child cases are working fine, as well as updating/editing case records. On web form everything is working fine, just on mobile we get this query builder error. Do you know is it possible to trace which query is being generated/build so it is throwing this error?
Best regards.
This looks like a bug.
On what build are you on for the CRM Server? Does it happen to all users or only some on the app ?
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Mohamed Amine Mahmoudi
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