Dynamics 365 Outlook Client Install Error 8.2 KB3205084

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We have workstations running Dynamics CRM 2016 Outlook Client version 8.0 and trying to update to Dynamics 365 8.2 and getting the following errors then rolls everything back. Anybody run across this? We've even uninstalled the Outlook client but it won'f this in searching for the latest updates.

06:58:22| Error| Setup did not complete successfully.

Action Microsoft.Crm.UpdateWrapper.SetPatchToUnremovableAction failed.
Couldn't find Registry Key: SOFTWARE\Microsoft\MSCRM\
Couldn't find Registry Key: SOFTWARE\Microsoft\MSCRM\

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ScottDurow 21 on at

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I suggest following instructions on how to fully uninstall the add in blogs.msdn.microsoft.com/.../step-by-step-to-uninstall-the-dynamics-crm-outlook-client-successfully

Then re-install it and then use windows update.

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ChocoTof 35 on at

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I had the same problem this morning.

I found this on the internet, maybe this helps:

http://www.toplinestrategies.com/blogs/net/error-installing-crm-2013-outlook-client-service-pack-1

Anyway, let me know please?

TIA.

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Community Member on at

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We have tried the gamut and neither of the two recommendations, which we had reviewed before, worked. Station has been stripped down and Outlook client 2016 installed twice, any patch Update 1 or 8.2 is actually giving the same error. No answers and just to see if MS could solve it, opened up an incident ticket.

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Community Member on at

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Just had the same issue. The recommendation for adding the software key worked. I added a new key called "MSCRM" at this location "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\" and the update completed. It added 2 new values under the key after completion.

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Community Member on at

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Thanks ilgy - worked for me too.

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Community Member on at

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Even adding the registry keys didn't let it complete the update.

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Community Member on at

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Had to come back and say yes, after adding it to another registry section, it worked. Thanks

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HV-03102202-0 on at

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Hi Henry H, can you please specify which "another" registry section did you add it to? I'm having the same issue after adding it to the specified section above.

Thanks,

Henry V

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Community Member on at

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@hvillanueva

het original was KEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\

note the wow6432Node.

so they are probably running 32bit office, while you're running 64bit office.

you're key would probably be KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\

so the same but without the wow6432node.

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HV-03102202-0 on at

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Thank you Vincent!

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