Customer payment: Reverse canceled payment or Update Settlement Date

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Posted on by HarukaMatsumoto

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Hi Team

My client has cancelled a customer payment but then they found the settlement date of the cancellation was wrong. Now they want to reverse the cancellation OR change the settlement date of the cancellation...Can you advice how to do this?

Steps:

1) Create and post a Customer payment.

2) Cancel the Customer payment from Customer transactions> Reverse> Cancel payment

Problems:

After the step2), the reverse option is disabled on both of the reversing entry and the original payment entry
After the step2), unable to perform the undo-settlement since the undo-settlement page shows blank.
I cannot find a place to update the settlement date after posting settlements.

Any idea is highly appreciated!

Thanks,

Haruka

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Charlotte X on at

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RE: Customer payment: Reverse canceled payment or Update Settlement Date

Hi Haruka Matsumoto,

You can reverse settlements for customers through Accounts receivable > Customers > All customers.

Select a customer or vendor account whose closed transactions you are reversing.

Click the Collect tab on the Action Pane, and then click Settle transactions.

In the Settlement reversal posting date field, select how to determine the settlement reversal posting date to use:

Select the line that contains the settlement to reverse.

Select the Mark check box for an invoice or payment. The transaction that offsets the transaction that you have marked is selected automatically.

Click Reverse.

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HarukaMatsumoto 122 on at

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RE: Customer payment: Reverse canceled payment or Update Settlement Date

Hi Charlotte X

Thanks for your reply. The Settle Transactions menu shows only the open transactions in my environment. In my scenario, my target transactions has already been closed with a reversing entry so they are not available in the Settle Transactions. Also they do not appear in the Undo Settlement screen probably because they were reversed. Are you able to see the closed transactions on your end?

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BillurSamdancioglu 19,036 Most Valuable Professional on at

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RE: Customer payment: Reverse canceled payment or Update Settlement Date

Hi,

You can not undo settlement for the reversed transactions but you can reverse the reversed transaction :)

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HarukaMatsumoto 122 on at

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RE: Customer payment: Reverse canceled payment or Update Settlement Date

Hi BillurSamdancioglu

Thanks for your reply! Where is the option to reverse the reversed transaction available? I checked Customer Transactions> Ribbon: Reverse but all the options are grayed out there.

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BillurSamdancioglu 19,036 Most Valuable Professional on at

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RE: Customer payment: Reverse canceled payment or Update Settlement Date

Can you please check and try the steps in the link.

learn.microsoft.com/.../revoke-a-reversed-transaction

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HarukaMatsumoto 122 on at

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RE: Customer payment: Reverse canceled payment or Update Settlement Date

Thank you BillurSamdancioglu. Unfortunately I followed the instruction and found the button is grayed out.

But I also found this article: community.dynamics.com/.../undo-a-reversed-vendor-transaction

This is the case of vendor transactions but Ludwig says the manual correction is needed if the button is grayed out. We will do so then.

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