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hi all,
We have a workflow (WF) solution in place to handle our suppllier invoices which is based upon Ax default functions with a 3rd party addon. In general this is working great for all our entities onboarded.
One situation keeps occuring and we cannot find out what the root-cause might be:
We have a situation whereby for a limited number of users, the option "delegate" is not working. The users can approve & reject and that works fine. Whenever the user selects the delegate buton, they receive an emai back stating that the delegation could not be processed because of the below error:
|
The workflow action was not handled by the AX workflow engine. SysWorkflowWorkItem-delegate A currency to convert from is required to retrieve exchange rate information. WorkformWorkItemTable=5637416343, WorkItemActionType=Delegate Workflow action failed. Result=-1 |
This is a very strange error for me as the invoice and the related purchase-order are both in the same currency.
So either Ax is throwing a completely incorrect error-message or there is actually an issue with some currency.
Any ideas as where we should look? anybody has seen this error before?
looking forward to your feedback,
kind regards,
Jo
hi Ludwig,
Thank you verry much for your feedback. I have passed your information to our IT helpdesk via my ticket and requested them to look into this information received from you.
I fully agree: we are on an old system... and we do not even have an outlook/migration plan on when & how we will migrate to D365 but as en end-user and process responsible,the company request the latest solutions and functions which is simpy not possible... very frustrating. But do not get me wrong: Ax2012 is already a good ERP system but simply outdated... especially if you want to implement 3rd party solutions etc.
i will keep this ticket open and update it with new information affter our helpdesk has verified the hotfix.
kind regards,
Jo
Hello Jo,
This issue seems kind of related to your other one.
Also here I had a look at LCS and found a couple of hints what might have gone wrong.
For this one, I suspect that another hotfix might help (No. 3920791).
You can check out things yourself here (requires login): fix.lcs.dynamics.com/.../Details
As you are on a pretty old version that still has a number of old bugs included it might be better if you could upgrade to the very latest AX2012R3 version. Not sure whether this is feasible due to the number and extend of the modifications made in your system and the time available. If it is an option, I would suggest considering such an update to avoid running into similar related issues.
Best regards,
Ludwig
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