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NAV 14 cannot find contra entry in re opened bank statement

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Posted on by INITMAN

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Hello

I needed to reverse a cash receipt in a bank statement that had been reconciled and closed.

I reopened the bank statement,

Then went to the customer ledger and reversed the customer receipt using the general journal amendment function.

The receipt reversed successfully in the customer ledger.

However, when I went to the bank statement to contra against the original receipt the contra was not showing.

All I have is the original receipt and nothing to contra against it.

Any suggestions please.

Thank you

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Community Member Microsoft Employee on at

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RE: NAV 14 cannot find contra entry in re opened bank statement

Hello,

If I had to reverse a Customer Cash Receipt, I would go to the Customer Ledger Entries and Unapply the Payment. Then I would open a Cash Receipt Journal and create a Payment Entry that hit the Bank Account (Credit) and Customer Account (Debit) and apply to the Payment I am reversing. This hits the Bank Account and Customer Account.

Can you send pic of your Reversal.

Thanks,

Steve

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