web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Locations and maps
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Locations and maps

(0) ShareShare
ReportReport
Posted on by whesse 5

I am interested in how people use the locations and maps feature in Field Service?
Is the use limited to routing and pin placement?
Would it be useful if utilities or telcos (for example) could overlay their own network assets?
Would redlining (map annotation) be a useful feature?
Is there anything else that could be useful for day-to-day Field Service work?
Thank you.
Wally

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi Wally,

    Locations and maps are important for getting the most value out of Field Service. For example, knowing the location of work orders and resources allows the solution to effectively route the closest technician (resource) to the service request (work order).

    Enable location and map settings to perform functions like:

    • Easily get directions so technicians can arrive on time for service appointments.
    • Attach latitude and longitude values to addresses (geocode).
    • See work orders on a map.
    • Configuring geofencing.

    For more details, please refer to the following documentation:

    Enable location and map settings in Dynamics 365 Field Service | Microsoft Docs

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
11manish Profile Picture

11manish 36

#2
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 32

#3
Goloknath Profile Picture

Goloknath 28 User Group Leader

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans