Dynamics Community Forum Thread Details

Submitting an RTM form once will generate multiple submissions

Dear all,

The system created multiple submissions with identical data at the same time, but only one succeeded while the rest failed. I’m not sure why this happened—could it be a network issue?

It also returns the error: “Failed to create/update target entity with exception: Entity Key EmailAlternateKey violated. A record with the same value for Email already exists. A duplicate record cannot be created. Select one or more unique values and try again.“ I suspect this is because the ”Select parent contact matching rule" was not configured with a matching rule, and querying existing contacts using the Email field caused this issue.

Regarding these two issues, I would like to ask for some clarification to verify my hypothesis. I would greatly appreciate it.