Production D365 Sales opens in Sandbox BC

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Posted on by EB-10022053-0

I've worked with CRM going back to 4.0 - Business Central experience about four years, and I've never even heard of the issue we're having.

We set up the link from BC prod to D365 prod - that sync works fine and in BC when you click Account under Synchronize, it opens the correct coupled Account in D365.

D365 to BC isn't working, and clicking Open in Business Central attempts to open in our Sandbox version of BC.

I've checked table mappings, dataverse connection, tested the connection, and records are coupled correctly....I've got nothing. I can't find anything online and it appears nobody has had this issue before. Any ideas before I nuke the whole thing and start over?

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Dynamics 365 Business Central

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Tom_Gioielli 851 on at

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Production D365 Sales opens in Sandbox BC

Is it possible that the button in question is a custom action on your ribbon, and as such the code needs to be updated? The fact that it is using the OOB jigsaw piece icon seems to indicate it could be custom, but that isn't definitive in and of itself.

Maybe open it in Ribbon workbench to see exactly what is happening and if it is part of the OOB integration or not?