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Hello, I have a client that uses Store Operations and when entering Journal Viewer to display receipts on some, not all, customers, there is not receipt. All transactions show no detail and in the display window it states "No Receipt to Display". Any suggestions on how to recover or enable display of receipts is appreciated.
Thank you
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Normally when database file grows to the limit, journal images of receipts deleted to let POS continue to work. If deleted from journal only the receipt is deleted. Not the transaction. As far as I know if this is the case to get the receipt image you need to work from an old backup that may have the receipts for the dates you are after. Check the dates of offending transactions.
This can be done with RMS Administrator query:
"select min(time) from journal" will give you the earliest date of the receipts in journal.
Hi Ramy, the Journal Receipts is checked.
From within Manager, then Customers, select a customer, then Purchase History tab. Selecting a transaction shows no detail. Show No Receipt to Display in receipt viewer.
Thanks for your help
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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