web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Documents Core Pack Te...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Documents Core Pack Template Dialog Box

(3) ShareShare
ReportReport
Posted on by Kathryn10095 36
Hello, 
 
We're having issues with our DCP dialog box appearing empty for some of our users. We'd not had this issue previously, it's sporadic and random. Some users experience this issue, some do not, some can fix it with a restart, or changing the folder, some cannot. Has anyone else had this issue? Has there been any updates causing this issue?  Only for the invoice entity. 
 
 
DCP Invoice Dialog Box.png
Categories:
Dynamics 365 Sales
I have the same question (0)
  • Suggested answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,375 Most Valuable Professional on at
    This issue with the DCP dialog box appearing empty and affecting only the Invoice entity, sporadically across users, is likely related to one of the following:
    1. Browser Cache/Session Storage Corruption – Temporary data can interfere with dialog rendering. A restart or folder change working for some users supports this.
    2. Recent Update or Customization Conflict – If there were recent platform updates or custom scripts/plugins tied specifically to the Invoice entity, these could be affecting the dialog.
    3. Security Role or Field-Level Security – If some users lack permissions to fields shown in the dialog, it might render empty.
    4. Custom JavaScript Errors – Check for any JS errors in the browser console when the dialog loads. A faulty function targeting invoice dialogs could be silently failing.
    Action Steps:
    • Clear cache and test in incognito mode.
    • Compare affected vs. unaffected user roles.
    • Check if any recent solutions/updates modified the Invoice form or scripts.
    • Use browser dev tools (F12) to identify any failed requests or errors.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 196 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 129

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans