We're having issues with our DCP dialog box appearing empty for some of our users. We'd not had this issue previously, it's sporadic and random. Some users experience this issue, some do not, some can fix it with a restart, or changing the folder, some cannot. Has anyone else had this issue? Has there been any updates causing this issue? Only for the invoice entity.
This issue with the DCP dialog box appearing empty and affecting only the Invoice entity, sporadically across users, is likely related to one of the following:
Browser Cache/Session Storage Corruption – Temporary data can interfere with dialog rendering. A restart or folder change working for some users supports this.
Recent Update or Customization Conflict – If there were recent platform updates or custom scripts/plugins tied specifically to the Invoice entity, these could be affecting the dialog.
Security Role or Field-Level Security – If some users lack permissions to fields shown in the dialog, it might render empty.
Custom JavaScript Errors – Check for any JS errors in the browser console when the dialog loads. A faulty function targeting invoice dialogs could be silently failing.
Action Steps:
Clear cache and test in incognito mode.
Compare affected vs. unaffected user roles.
Check if any recent solutions/updates modified the Invoice form or scripts.
Use browser dev tools (F12) to identify any failed requests or errors.
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