web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Remove the Get Help fo...
Microsoft Dynamics CRM (Archived)

Remove the Get Help footer from the Dynamics 365 portal Customer Service home page

(0) ShareShare
ReportReport
Posted on by Martyna 470

hi

the home page of the Dynamics 365 portal out of the box comes with the a Get Help blue image at the bottom of the page, I believe this a content snippet, does anyone know how do I get rid of it?

I tried to deactivate the content snippet record in CRM but that doesn't seem to help

many thanks,

Martyna

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    - Matt Bayes - Profile Picture
    - Matt Bayes - 890 on at

    Hi Martyna,

    The footer of the Customer Self-Service Portal is created inside of a Web Template called Footer.

    In order to remove the section, or change any of the properties, you will have to modify the section of code below to fit your needs:

    <section id="gethelp" class="page_section section-diagonal-right color-inverse {% substitution %}{% if page %}{% unless page.parent %}home-section{% endunless %}{% endif %}{% endsubstitution %} hidden-print">
  <div class="section-diagonal-right-content">
    <div class="container">
      <div class="row">
        <h3  class="text-center">{% editable snippets "GetHelp/Heading" default: resx['Get_Help_DefaultText'] %}</h3>
        <div class="col-sm-4 text-center">
            <a href="{{ knowledge_url | escape }}" class="btn btn-info-home btn-lg-home" title="{{ snippets["knowledge/BrowseKb"]| default: resx['Browse_The_KB'] | escape }}" >{{ snippets["Knowledge/BrowseKb"] | default: resx['Browse_The_KB'] | escape }}</a>
        </div>
        <div class="col-sm-4 text-center">
            <a href="{{ createcase_url | escape }}" class="btn btn-info-home btn-lg-home" title="{{ snippets["case/CreateCase"] | default: resx['Create_Case_DefaultText'] | escape }}">{{ snippets["Case/CreateCase"] | default: resx['Create_Case_DefaultText'] | escape }}</a>
        </div>
        <div class="col-sm-4 text-center">
            <a href="{{ contactus_url | escape }}" class="btn btn-info-home btn-lg-home" title="{{ snippets["ContactUs"] | default: resx["Contact_Us"] | escape }}">{{ snippets["ContactUs"] | default: resx["Contact_Us"] | escape }}</a>
        </div>
      </div>
    </div>
  </div>
</section>

    I'm unsure if you are looking to just remove the section, or change the colour, but this is a good start and should point you in the right direction.

    If you have any questions just let me know!

    Thanks!

    Matt Bayes

  • Martyna Profile Picture
    Martyna 470 on at

    thanks Matt,

    I would like to remove the whole Get Help section, do you know what modification to the code do I need to do?

    thanks,

    Martyna

  • Verified answer
    - Matt Bayes - Profile Picture
    - Matt Bayes - 890 on at

    Martyna,

    You should be able to just delete that entire section of code I linked from the Footer Web Template as that full block is what creates the Get Help section. Make sure you delete everything between the <section></section> tags.

    Thanks!

    Matt Bayes

  • Martyna Profile Picture
    Martyna 470 on at

    thanks, that worked!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans