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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / PC Charge question and...
Microsoft Dynamics RMS (Archived)

PC Charge question and mouse issues

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Posted on by Community Member Microsoft Employee

A client of ours is going to upgrade his RMS setup to the newest version however wishes to continue using PC Charge. Which version of PC Charge will work with the latest version of RMS (CU5)?

We recently (yesterday) upgraded one of our customers in order to be fully PCI compliant. They are now running Windows 7 with the latest version of RMS. Everything is working however on certain screens, the mouse scroll wheel does not work. The main culprit seems to be the item lookup screen in the POS. The mouse wheel works everywhere else in every program that I tried in Windows and as far as I can tell every other part of RMS but unfortunately not the one section they use the most. These are basic Lenovo mice and swapping them out with other mice does not fix the problem. Has anyone run into this before? 

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: PC Charge question and mouse issues

    I was told by several MS Partners that there was no way with the new updates to make PCCharge PCI compliant with RMS anymore.  PCCharge itself is compliant but not the transfer from the pc to server.  Can I ask how you achieved this as I am fixing to have to change by entire processing system to bridgepay to become PCI compliant.  Thanks for the answer??

  • Suggested answer
    HaiLam Profile Picture
    HaiLam 345 on at
    RE: PC Charge question and mouse issues

    I think the pccharge version 5.9.3 sp8 is working with rms (cu5).  Don't try 5.10.1, it will ask you setup the cashier credential and if you don't know how, it is always deny it, even you test in the server, the pccharge is working fine.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: PC Charge question and mouse issues

    There is no resolution for this scrolling issue.  Also i highly doubt Microsoft will change the behavior.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: PC Charge question and mouse issues

    Is there a solution to this problem?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: PC Charge question and mouse issues

    some forms within RMS does not respect the scroll part of a mouse.  This is not a problem with the mouse but instead an RMS problem.

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