Sales Credit Memos

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Posted on by Wspares

Good day, we have a scenario that we are asking for assistance with:

1. Customer buys and pays for product - sales invoice is raised and payment method is populated as CASH, and sales invoice is posted.

2. Customer comes back and returns a product from the above. He requests that instead of a refund, he would like the incorrect product credited and that we use the credit to fund the correct product he would like to buy.

3. The new product is more expensive and so the credit does not fully cover the cost of the new correct item so he will have to do a top up payment as well for this.

How would we process this transaction?

Thanks

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Dynamics 365 Business Central

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Wspares 12 on at

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RE: Sales Credit Memos

Thanks
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Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

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RE: Sales Credit Memos

Yes, this should work for every aspect of the process.

Please circle back if you have any more questions around the details.
Wspares 12 on at

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RE: Sales Credit Memos

Yes thanks this seems like a viable solution, if I may confirm though, in terms of the finance side of things, this should work as well? In other words all relevant ledgers etc, will be corrected in the process?
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Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

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RE: Sales Credit Memos

The easiest way is to replace step 2 and 3 with creating a sales order that have one line with the new product with 1 in qty.

Then on the same sales order you create a line with the old product with -1 in qty.

Then you sales order will show the net payment your customer needs to do. And you will have one receipt for both the return and the new sales.