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Finance | Project Operations, Human Resources, ...
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Quarantine Order Splitting Issue

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Posted on by 32

We are using quality associations for auto-creating quality orders from quarantine orders, by user clicking on Report as finish in quarantine order the Quality order creates automatically with keeping quarantine order status as "Started" till Quality order completes, when Quality order completes  "Pass or Fail", then user back to Quarantine order to click Report as finish in this step the status of quarantine order changes to "Reported as finish".

My Issue is:

Sometimes users need to split the quarantine order quantities before creating quality order, so they split the quarantine order quantities, so they have two quarantine orders. one is original with half of quantity and new quarantine order with other half of quantity.

Both these two splitting quarantine orders when clicking on report as finish button, the status changed to "Reported as finish" without creating Quality orders.

How can fix this issue, we need to split quantities and also creating the quality order automatically? 

I have the same question (0)
  • qianwang Profile Picture
    7,168 on at

    Hi Mostafa Tarabay,

    I test it and it works as expected. How do you set up your quality control, especially quality association? If you don’t split the quarantine order, is it valid? It would be great if you share more information.

    Regards,

    QianQW

  • Mostafa Tarabay Profile Picture
    32 on at

    Here is the quality associations setup 

    Quaity-associations.png

  • qianwang Profile Picture
    7,168 on at

    Hi Mostafa,

    Does this situation happen on the same item when you don't split the quarantine order?

    When click the report as finished, does the system prompt the following prompt?

    4380.png

    Regards,

    QianQW

  • Mostafa Tarabay Profile Picture
    32 on at

    1st. question: No, only when spiting.

    2nd. question: Yes, exactly i have the same info message and quality order created automatically.

  • qianwang Profile Picture
    7,168 on at

    Hi Mostafa,

    What version are you using?

    If I understand correctly, for the same item, the system prompt information and automatic creation for quality orders only happens when you don’t split the quarantine order line? If so, are there any personalization and customization in this?

    Could you reproduce it?

    Regards,

    QianQW

  • Mostafa Tarabay Profile Picture
    32 on at

    1- Dynamics AX 2012 R3 CU9

    2- There is no any customization into product information management or Quality control.

  • Suggested answer
    Anup Shah MSFT Profile Picture
    Microsoft Employee on at

    First replicate issue using latest build in a test environment using CU13. If issue occurs then raise a support ticket for further analyses

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