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Service | Customer Service, Contact Center, Fie...
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Channel Integration Framework v1.0 performance issue

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Posted on by 10

Good evening,

I'm having a performance a serious performance issue when using a CIF v1.0. I can easealy reproduce the issue following the following steps.

  • Reduce the promise timeout of CIF to a smaller value. By default is 10000 miliseconds.

              Microsoft.CIFramework.postMessageNamespace.promiseTimeOut = 2000

  • Run the following query. (i know that is not optimized, the idea is to reproduce the issue)

Microsoft.CIFramework.searchAndOpenRecords("account", "?$select=name&$filter=contains(accountnumber, '13242355555') or contains(address1_telephone3, '13242355555') or contains(address1_telephone2, '13242355555') or contains(emailaddress1, '13242355555')", true).then(
function (valStr) {
     console.log('sucess',valStr)
},
function(err){
    console.error('err',err)
})

  • After the 2 seconds the promise will be cancelled and the error "{"message":"Timeout occurred as no response was received from listener window"}"
  • When the query is finally over the cpu will spike and never go down until i refresh the page.

Note:

  • I just lower the promiseTiemout to be able to replicate the issue in a tenant with just a few records
  • After the isseu i can see the the following postMessage is sent indefinitely.
    • "No handlers found to process the request."

Best Regards,

João Jesus

I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi Joao,

    Maybe you shouldn’t lower the promiseTiemout.

    Regards,

    Leah Ju

  • Joao Jesus Profile Picture
    10 on at

    The promiseTimeout was reduced just to be able to reproduce the issue in a dev tenant. 
    In production the 10s sometimes is not enough so I believe this is an issue. 

    Best Regards,

    João Jesus 

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