Does running a Realtime workflow before a field is updated results in a single service call or two service calls by the CRM platform

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Posted on by Raghu_b

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Hi There, i'm updating a field on the same entity where the real time / synchronous workflow is registered to run. If i choose - starting the workflow before the record fields change, does this result in the saving a service call (update) to the server, where i'm doing an update operation in the workflow step. in other words, will the record be updated twice or once as i'm comparing to that of a pre-operation plug-in.

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Raghu_b 228 on at

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RE: Does running a Realtime workflow before a field is updated results in a single service call or two service calls by the CRM platform

thanks Alex.
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ashlega 34,475 on at

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RE: Does running a Realtime workflow before a field is updated results in a single service call or two service calls by the CRM platform

You are right.. And it's only for real-time workflows, it seems..

I checked in the audit log quickly. There are two update operations in this scenario. They happen at the same time (and CRM tends to mix up the order in such cases), but, from what I can see, "update record" step in the workflow is submitted to the database first (which would be expected, so it's probably how it is).

That update on the screenshot is happening in the workflow:
Raghu_b 228 on at

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RE: Does running a Realtime workflow before a field is updated results in a single service call or two service calls by the CRM platform

Hi Alex, thank you for your reply, before option is available for the Update operation as well. screen shot attached.
ashlega 34,475 on at

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RE: Does running a Realtime workflow before a field is updated results in a single service call or two service calls by the CRM platform

Hi,

I think that particular "before" only works for "delete" operation. You can't do "before" an update as far as I know, at least not with the workflows (you can use "before" with a plugin, though, but that's a different question)