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New licence no access to Dynamics 365 apps

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Posted on by MSPower0 10

Greetings,

We have a MAPS including a licence for Dynamics 365 Customer Enagement plan for 5 users.

When loging to home.dynamics.com, i cannot see any of Dynamics 365 apps (Sales etc.)

In Power Platform admin center, when trying to create a CDS database with D365 enabled apps, the option is greyed out, the tooltip says (translated) :

 Your company's Azure Active Directory home location ("France") does not allow provisioning of databases in the region ("France").

 

I however cannot find any setting with database provisioning restrictions.

I tried on different newly created environments and it's the same everywhere.

Could someone help me get Dynamics 365 apps working ?

Thanks.

  • MSPower0 Profile Picture
    MSPower0 10 on at
    RE: New licence no access to Dynamics 365 apps

    I think you haven't read my original post.

    I have a Dynamics 365 Customer Engagement plan.

    I can create as many environments as i want.

    My environnement are on the region 'france', so is my Azure Ad tenant.

  • Mohamed Sanuj Basheer Profile Picture
    Mohamed Sanuj Basheer 540 on at
    RE: New licence no access to Dynamics 365 apps

    Dear Partner,

    Which Office 365 license do you have for your PowerApps?

    Do you want to create a database within your PowerApps default environment?

     

    Based on the error message, it seems to tell that the region of your PowerApps default environment is different from your company's Azure Active Directory home location.

    Currently, you can only create a database in a Production or Trial environment, which is in the same region as your Azure AD or Office 365 tenant's home region. We are working on enabling creation of database in environments created in a different region than your tenant's home location.

    Also, you currently cannot create a database in the default environment and an individual environment (created with PowerApps Community Plan).

    More details about Regions within PowerApps, please check the following article:

    https://docs.microsoft.com/en-us/powerapps/administrator/regions-overview#what-features-are-specific...

     

    In addition, if you want o create a environment within PowerApps, your sign in account must have PowerApps Plan 2 license at least. If you only have PowerApps for Office 365 license on your side, you could not create an environment within PowerApps, also you could not create a CDS database within your PowerApps environment.

    More details about the prerequisites for creating an environment, please check the following article:

    https://docs.microsoft.com/en-us/powerapps/administrator/create-environment#prerequisites

    More details about license and permision requirements for creating a CDS database within PowerApps, please check the following article:

    https://docs.microsoft.com/en-us/powerapps/administrator/create-database#license-and-security-permis...

    Regards,

    Mohamed Sanuj Basheer

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