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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Invisible Prompt after...
Service | Customer Service, Contact Center, Fie...
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Invisible Prompt after recording begins.

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Posted on by Tlachacd 2

While in a Remote 365 support meeting the organizer began recording the meeting.  A prompt appeared warning the hololens that recording had started but it did not appear to the hololens user.  It was hovering in place for all the others in the call but without being able to acknowledge the prompt the hololens user was stuck. The screenshot below was captured in the video recording but as the user I only saw the remote 365 support window with the video feed.  

pastedimage1635887430687v1.png

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Tlachacd,

    I haven't found any related issue about this.  I would recommend opening a ticket with support to connect Microsoft.

  • Nathan Yu Profile Picture
    Nathan Yu Microsoft Employee on at

    Hi Tlachacd! Could you help provide the following additional details:

    1. How often does this issue occur? Is it isolated to a single HL device or user?
    2. What version of RA is installed?
    3. What is the dark hologram to the left of the "Recording has started" panel in this image? 
    4. If the issue occurs again, please submit a UIF via the following instructions, and we will be able to investigate further! Dynamics 365 Remote Assist HoloLens frequently asked questions - Dynamics 365 Mixed Reality | Microsoft Docs

    Thanks,

    Nathan

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