To enable technicians to filter by Resource Group Code on the Dispatch Board, link the Resource Group Code to the Resource card of each technician. Then, when creating Service Orders, assign the appropriate Resource (technician) to the service lines. The Dispatch Board reflects these assignments.
To ensure visibility by group, use Resource Filters on the Dispatch Board to filter tasks based on the Resource Group Code associated with technicians. There’s no direct Resource Group field on the Service Order, but grouping is achieved through the assigned resources.
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