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Microsoft Dynamics CRM (Archived)

E-mail signature in Interactive Service Hub

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Posted on by

Hello everybody,

I want to put a default e-mail signature in a e-mail when i create it. In the normal web client it works well: A default signature appears in every new e-mail. There is also a button at the top of my screen, where i can choose a different signature. 

This does not work in the Interactive Service Hub. Does anybody have an idea how to fix this?

Thanks a lot!

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  • jenihana Profile Picture
    jenihana 75 on at
    RE: E-mail signature in Interactive Service Hub

    I see the Option for Insert Signature, but when I click on it, it doesn't work in the Unified Interface.

    Doesn't matter what View I select or if I start typing in any of the existing Templates...nothing Loads. In Legacy Forms...all is good.

    2019_2D00_05_2D00_29_5F00_EmailSignatureTemplate.png

  • Suggested answer
    Claus L Profile Picture
    Claus L on at
    RE: E-mail signature in Interactive Service Hub

    This has finally been updated (with the January update as mentioned above) in our organisation and the insert signature is now part of the hub. 

  • Arend Fekkes Profile Picture
    Arend Fekkes on at
    RE: E-mail signature in Interactive Service Hub

    Any updates on this topic?

    Regards,

    Arend

  • VFX Pro Profile Picture
    VFX Pro 55 on at
    RE: E-mail signature in Interactive Service Hub

    I cannot afford to tell my Customer Service team to start using the classic app now that they have been training the new Hub app.  Why is Microsoft exposing the new Hub app while it's not on parity with the classic app is simply confusing for the users, developers and support.  Please do not LEAVE features behind. The automatic team or user signature not being exposed in the Customer Service Hub for more then 2 YEARS is not acceptable. Please address ASAP...

    Thanks.

  • Arend Fekkes Profile Picture
    Arend Fekkes on at
    RE: E-mail signature in Interactive Service Hub

    Any update so far?

  • Arend Fekkes Profile Picture
    Arend Fekkes on at
    RE: E-mail signature in Interactive Service Hub

    Thanks for your update!

    Still getting a lot of complaints from our end users on this specific part.

    Arend

  • Siiljen Profile Picture
    Siiljen 45 on at
    RE: E-mail signature in Interactive Service Hub

    I've been in contact with Microsoft and they informed me that this functionality should be included in an update in late January. 

  • Suggested answer
    Claus L Profile Picture
    Claus L on at
    RE: E-mail signature in Interactive Service Hub

    Contact these guys as they have a plugin that provides a work-around; https://www.mtccrm.com/Products?ProductId=1031  until Microsoft realizes that email signatures are a big part of sending emails from a business account. 

  • Jan N Profile Picture
    Jan N 135 on at
    RE: E-mail signature in Interactive Service Hub

    Hi,

    I tested it in Version 1710 (9.1.0.996) online but unfortunately the signature is still not available.

    Jan

  • Siiljen Profile Picture
    Siiljen 45 on at
    RE: E-mail signature in Interactive Service Hub

    Any updates on this topic? Has anyone been in contact with Microsoft regarding this

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