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Small and medium business | Business Central, N...
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service invoices

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Hi All
 
We have a case of service order with status finished, on service item worksheet there are resource types  and item line types, however the posted invoice does not pull through to the posted invoice.  Please see the lines on the order and lines on the posted invoice.
 
Service item worksheet lines from the order.
 
 
 
Posted service invoice lines, completely different from order lines.
 
I have the same question (0)
  • Jun Wang Profile Picture
    8,202 Super User 2025 Season 2 on at
  • Suggested answer
    Jainam M. Kothari Profile Picture
    15,643 Super User 2025 Season 2 on at
    Hello,
     
    If a service order is marked as "Finished" but the posted service invoice lines don't match the original service item worksheet lines, it's often due to incomplete posting of those lines.
    • Each line—whether it's a resource or item—must be properly posted (shipped, consumed, and invoiced) for it to appear on the invoice.
    • If only "Ship" or "Consume" was selected during posting, the lines won’t show on the invoice.
    • Running the "Test Report" before posting can help identify any missing or incorrect data, and reviewing the Service Ledger Entries can confirm what was actually posted.
     

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