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Creating an email template using a character set, for example Russian, in an English configured D365 environment

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Posted on by Christophe Fransen

When designing an Email template, which will be sent to Russian customers, we would like to use the russian Character Set to create the email through the drag and drop editor.

How can we access this Character Set?

Or do we have to generate the content in another program like Word, and cut and paste the content to D365?

Thanks for some help on this.

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cloflyMao 25,210 on at

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RE: Creating an email template using a character set, for example Russian, in an English configured D365 environment

Hi Christophe,

As per my understanding, does your russian Character Set mean russian language marketing email?

If so, elements in drag and drop editor are HTML elements, as what we saw: text, image and button etc.

russian character in marketing email would be equivalent to English character, they're all text elements,

and it will display normally in delivered emails, no matter what mailbox is or D365 environment language.

Gmail web(Chrome):

Outlook desktop 2016(Windows 10):

You could simply add Russian keyboard in language preference:

Then characters you type will display as russian characters:

In addition, we couldn't customize elements in drag and drop editor and could only add OOB existing elements.

In your scenario, you could create a Content block to reuse russian text.

Regards,

Clofly

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cloflyMao 25,210 on at

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RE: Creating an email template using a character set, for example Russian, in an English configured D365 environment

Hi Christophe,

Please let me know whether your problem could be solved or point out whether there is anything wrong in my understanding.

Regards,

Clofly

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