Add "mailto" link in text body of RTM e-mail

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Posted on by TanyaV

Hello,

I'm trying to insert a simple mailto link in the text of a RTM e-mail so that a recipient can simply click to send an e-mail to a specific e-mail address - for example:

This used to work, but now just opens a blank browser page instead of opening the e-mail client.

Is there a new way of inserting a mailto link in the RTM e-mail editor?

Many thanks for your help!

Tanya

With reference to this post by Megan Walker: https://community.dynamics.com/blogs/post/?postid=35604da3-82e0-4c2b-a2bf-b45c3231413c

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Jimmy Passeti 938 Most Valuable Professional on at

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Hello Tanya!

I tried it here in a trial environment and it worked as expected.

I used below URL:

mailto:email@example.com

Could you check if there are any extra characters in yours? for example, blank spaces.

Regards,
Jimmy Passeti

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jwcpc 274 on at

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Have you tried removing the tracking, that has a tendency to break mailto links (not just in Dynamics)

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TanyaV 39 on at

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Thank you both for your quick replies and confirmation that this is till the correct way of doing it - most appreciated!

I tried removing tracking and checked for spaces - it still opened a blank browser page.

I now think it has to do with our organisation's customised Google browser set-up - blocking "pop-ups".

I'll investigate this further internally.

You have been most helpful!

Cheers,

Tanya

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