"The logged in user does not have access to the product catalog" Getting error when logged in customer try to add item to cart

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Posted on by Ax developer

Hi All,

On dynamics 365 commerce B2B site when I am just trying to add item to cart but it throw error as "The logged in user does not have access to the product catalog"

I verified at Headquerter side that catalog is assigned to customer hierarchy and to channel but still getting this error, can you please suggest me what needs to be done to fix this error.

Thanks,

Sandeep

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Ax developer 85 on at

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RE: "The logged in user does not have access to the product catalog" Getting error when logged in customer try to add item to cart

Thanks Ramune. We raise ticket to Microsoft team and they fix this issue by disabling this feature, it started to work.
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Ramune on at

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RE: "The logged in user does not have access to the product catalog" Getting error when logged in customer try to add item to cart

Hi Sandeep,

similar error I see was resolved by disabling “Enable use of multiple catalogs on retail channels “ feature from feature management.

Please let me know if this helps.
Ax developer 85 on at

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RE: "The logged in user does not have access to the product catalog" Getting error when logged in customer try to add item to cart

Yes, I run 1010 - Customer, also run 1150 job related to catalog and after this I also tried by running 9999 job. In download session it is showing job status as applied
P Jackson 1,605 on at

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RE: "The logged in user does not have access to the product catalog" Getting error when logged in customer try to add item to cart

Have you checked that all the Distribution jobs have run and that the required data is in the CSU database?