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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Voided Check's Inv...
Finance | Project Operations, Human Resources, ...
Answered

Voided Check's Invoices Not Returning to "Open"

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Posted on by Community Member

Hi:

Upon voiding a payables check in GP, the invoices are returned into open.

An end user, however, is having an issue where not all of the invoices return to an open status upon voiding a specific check.  Now, in the Apply Payables Documents window, she cannot apply payments to these invoices.

How is this situation remedied?

Thank you!

John

Categories:
Microsoft Dynamics GP
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  • Verified answer
    Hokuminaria Profile Picture
    Hokuminaria 2,950 on at

    Hello John,

    Thank you for your question on the Forums.

    I recommend testing this in a test company with a copy of live data to ensure that you receive the results you are looking for:

     

    KB 871973 How to set up a test company that has a copy of live company data by using SQL Server 7.0, SQL Server 2000, or SQL Server 2005

     

    https://support.microsoft.com/en-us/help/871973/set-up-a-test-company-that-has-a-copy-of-live-company-data-for-microsoft-dynamics-gp-by-using-microsoft-sql-server

    There are two possible options. I have listed these below.

    Option one: You can use the Remove TransactionHistory Routine to remove history on the Invoice.

    1. Remove Transaction History.
      1. Purchasing >> Utilities >> Remove Transaction History
      2. Use a minimum of two restrictions.
      3. Be sure to only print the report before removing so you can verify the documents you want to remove are only the ones listed.
    2. You will then need to back out the Journal Entry for the Invoice.
    3. Lastly, recreate the Invoice.

    Option two: Use a scripting solution to move the Invoice back to open.

    1. You would need to create this scripting solution or open a support case and we can provide you with a script to move this back to open.

    I hope this helps!

    Microsoft Support Engineer | Brandon Jarrett

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