Voided Check's Invoices Not Returning to "Open"

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Hi:

Upon voiding a payables check in GP, the invoices are returned into open.

An end user, however, is having an issue where not all of the invoices return to an open status upon voiding a specific check. Now, in the Apply Payables Documents window, she cannot apply payments to these invoices.

How is this situation remedied?

Thank you!

John

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Microsoft Dynamics GP

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Hokuminaria 2,950 on at

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Hello John,

Thank you for your question on the Forums.

I recommend testing this in a test company with a copy of live data to ensure that you receive the results you are looking for:

KB 871973 How to set up a test company that has a copy of live company data by using SQL Server 7.0, SQL Server 2000, or SQL Server 2005

https://support.microsoft.com/en-us/help/871973/set-up-a-test-company-that-has-a-copy-of-live-company-data-for-microsoft-dynamics-gp-by-using-microsoft-sql-server

There are two possible options. I have listed these below.

Option one: You can use the Remove TransactionHistory Routine to remove history on the Invoice.

Remove Transaction History.

Purchasing >> Utilities >> Remove Transaction History

Use a minimum of two restrictions.

Be sure to only print the report before removing so you can verify the documents you want to remove are only the ones listed.

You will then need to back out the Journal Entry for the Invoice.

Lastly, recreate the Invoice.

Option two: Use a scripting solution to move the Invoice back to open.

You would need to create this scripting solution or open a support case and we can provide you with a script to move this back to open.

I hope this helps!

Microsoft Support Engineer | Brandon Jarrett

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