Share
Report
35Hello,
First time poster here. I recently upgraded to crm365 Version 1612 (9.0.8.9) (DB 9.0.8.9) on-premises. I primarily access crm via Chrome but I have tested Edge and IE and all 3 browsers show the same behavior.
I was super excited to try out the unified user interface stuff. I changed one of my apps to use uui but when I access it , it constantly times out behind the scenes. It defaults to a custom dashboard pointing to custom entities. For some odd reason it constantly tries to access the following URL: https://crminsights.crm.dynamics.com/api/Discovery/?originUrl=https://<my onprem url here>. The error is ERR_CERT_AUTHORITY_INVALID.
My orgainzations' proxy doesn't trust the certificate for this site. I know I could probably ask them to trust it... but why would an on prem install try to contact this crminsights website?
Other than my solution there are two other solutions installed:
- msdynce_CustomerServiceHubPatch 9.0.20.0123
- msdynce_Customerservicehub 9.0.5.56
Is there a way to disable this call? I tried a bunch of things:
- removed access to Organization Insights Dashboard from Default Solution
- Deleted said Dashboard
- Disabled all SDK registered Messages
- Deactviated the 3 task flows I could see
- Unchecked all of the cards for the sales insight relationship thingy
PS: This only happens when accessing the UUI. With the Web UI it works flawlessly.
Thanks!
All responses (
Answers (
