Hi all,
I have some questions about tracking a email to a case/persone(s)
normaly it all should beworking however I get this error:
Only items in normale-outlook archive can be tracked to become a CRM.item?
i dont know what this means. and how i can fiks this.
whats also interresting is that when i am able to track a case, how can i connect multiple Clients to it that were relevent for this email?
thank you for your time and help
kind regards
Max Clasener
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oke it seems to work but not for all users, when its marked as tracked in outlook it will not pop up in the clients email list.
Maby you can help me out with this aswell?
General guidance you can find here:
www.microsoft.com/.../overview-of-tracking-records-in-dynamics-365-for-outlook.aspx
and
www.microsoft.com/.../track-outlook-email-by-choosing-a-button-in-dynamics-365-for-outlook.aspx
You can only track one item in regarding field.
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