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Changing an email in a recurring customer journey

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Posted on by 17

Hi,

We are looking at creating some customer journeys to send out our regular newsletters to our clients.  What is the best way to send the new newsletter version out each month?  Can you create a recurring journey and change the email? (presumably you'd have to edit/stop the journey and then change the email) or is there a better way?

Creating a new journey each month for potentially many newsletters will be seem as a bad solution so I'm keen to get the most efficient way possible.

Thanks for any thoughts!

Jon

  • eyeballkid Profile Picture
    eyeballkid 17 on at
    RE: Changing an email in a recurring customer journey

    Hi Leco Lv,

    Thanks for that, it sounds like the right approach to me.

  • Verified answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: Changing an email in a recurring customer journey

    Hi eyeballkid,

     Yes ,currently it is only possible to change emails by editing or stopping. The best way to do this  right now is to create a customer journey template and just modify the email template every time you create a new customer journey.

                     pastedimage1661498490036v1.png

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