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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / RRSS Server not available
Microsoft Dynamics GP (Archived)

RRSS Server not available

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Posted on by Valeria Montagut 742

Hello Everyone,

I have a customer who has the following error:

SSRS The service is not available.  Contact your system administrator to resolve the issue. System administrators: The report server can’t connect to its database. Make sure the database is running and accessible. You can also check the report server trace log for details.

They are using GP2016 R2, web Client and Reporting Services 2016.

We have restarted the service, and the server, but it is still down. My customer can't print invoices or any RRSS document.

Can anyone help me?

Thanks!

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I have the same question (0)
  • MG-16101311-0 Profile Picture
    MG-16101311-0 26,225 on at

    I've seen this error when the actual SQL Server service is down. Have you checked to see if SQL Server is down?

  • Derek Albaugh Profile Picture
    Derek Albaugh on at

    As Mariano mentioned, verify that the SQL Server service along with the SQL Reporting Server service are both running/started. If they are, you can try stopping and restarting them to make sure.

    Once you have verified both services are running, first verify that you can access the SSRS reports from the SSRS site itself or where you have them deployed. If they don't work there, you won't be able to access them through Dynamics GP.

    Thanks

  • Community Member Profile Picture
    Community Member on at

    Once you verify that SQL is running, you can always open IIS Mgr. on the SQL Server and browse to the site directly through IIS. If it cannot connect, your site may be offline. Check your other services, too - IISAdmin, WWW, etc. and any Application pools to make sure they are running.

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