Processing a return order payment from POS for a Return order created and invoiced in Call centre

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Posted on by Liese-Marie Heyns

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We have an interesting requirement from a customer. They are currently using D365 Commerce POS only to manage cash receipts and reconciliation in their branch. All orders are fulfilled from D365.

So what happens is that a sales order is created, fulfilled and invoiced in D365 HQ. The customer goes to the payment point and the cash payment is taken against the invoice in POS.

A new requirement has arisen that requires cash to be given back to a customer who returns items that originally paid cash.

Will it be possible to capture a negative cash payment against a credit note created via the Return order process in D365 from POS?

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Menekse Saygili on at

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RE: Processing a return order payment from POS for a Return order created and invoiced in Call centre

Hi Liese,

What is the error message?
Liese-Marie Heyns 335 on at

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RE: Processing a return order payment from POS for a Return order created and invoiced in Call centre

I have followed the steps attached. I am having a strange outcome, where I am not able to process a return using Cash payment method, but then it does allow EFT, even though I have not configured EFT in my Channel return policy
P Jackson 1,611 on at

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RE: Processing a return order payment from POS for a Return order created and invoiced in Call centre

With the omni-channel payment features and functionality, you would hope so!

Ensure you have the Return policy configured and tested - Create and update a returns and refunds policy for a channel - Commerce | Dynamics 365 | Microsoft Docs

Good luck!