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Supply chain | Supply Chain Management, Commerce
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Processing a return order payment from POS for a Return order created and invoiced in Call centre

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Posted on by 337

We have an interesting requirement from a customer. They are currently using D365 Commerce POS only to manage cash receipts and reconciliation in their branch. All orders are fulfilled from D365. 

So what happens is that a sales order is created, fulfilled and invoiced in D365 HQ. The customer goes to the payment point and the cash payment is taken against the invoice in POS. 

A new requirement has arisen that requires cash to be given back to a customer who returns items that originally paid cash. 

Will it be possible to capture a negative cash payment against a credit note created via the Return order process in D365 from POS?

I have the same question (0)
  • P Jackson Profile Picture
    1,614 on at

    With the omni-channel payment features and functionality, you would hope so!

    Ensure you have the Return policy configured and tested - Create and update a returns and refunds policy for a channel - Commerce | Dynamics 365 | Microsoft Docs

    Good luck!

  • Liese-Marie Heyns Profile Picture
    337 on at

    I have followed the steps attached. I am having a strange outcome, where I am not able to process a return using Cash payment method, but then it does allow EFT, even though I have not configured  EFT in my Channel return policy

  • Menekse Saygili Profile Picture
    Microsoft Employee on at

    Hi Liese,

    What is the error message?

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