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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / why "My Active Ca...
Microsoft Dynamics CRM (Archived)

why "My Active Case" view show different field between sub grid and case list

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Posted on by Community Member Microsoft Employee

Hi All,

i have a question about this , please check the screen screenshot.

First, open an account form , we can find "RECENT CASES" grid on the lower right-hand corner of the page, and we only can see two field ,"Status" and "Case Title"

7633.1.png

No scroll bar

5305.2.png

second , let's open from setting page

4353.3.png

double click the control

7077.4.png

we can find the default view name is "My Active Case"

1682.5.png

Third, let's open case list, we can see the view name is "My Active Cases" , but it show 7 field , it is different with view on sub grid

1207.6.png

my issue is why it is different, and i had try choose other view on case list, but no view only have two field.

My Dynamic Crm 2015 is on-premise deployment.

Thanks

*This post is locked for comments

  • Suggested answer
    Pramod M Profile Picture
    Pramod M 1,445 on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Hi,

    You may need to do the same to Contact form as well.

    Change it to another view, publish and then set the original view, publish again.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Hi Prashant,

            i had read those post. i think it is some different with my issue.

    Thanks

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Hi Pramod,

         if i change the view for recent cases and publish it , it will show correct field. but afert change back to "My Active Cases" view , it show currect field too. but this only can fix this issue at account form, when i access contact form , the recent case still only show two field.

    Thanks  

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Check this as well: community.dynamics.com/.../139368

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Seems to be a bug

    Check this: community.dynamics.com/.../130640

  • Suggested answer
    Pramod M Profile Picture
    Pramod M 1,445 on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Hi,

    Can you please try this.

    1) Go to the Form - > Double click the control

    2) In the view change the view to Recent cases

    3) Save and Publish.

    4) Check the columns in the UI

    5) Come back to the Form-> Double click the control.

    6) Change it back to My Active Cases.

    7) Save and Publish

    8) Check the columns in the record.

    This should change the display fields. Also please check in the recent cases the correct fields are appearing.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Hi Tomasz,

           thanks for you reply, but i still cannot find another "My Active Cases" view at Customizations. i had upload screenshot. could you help me check this?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Hi Rajkumar,

    myactive.png

    sorry , i can not find another "My Active Cases" view ,my account is administrator . could you help me diagnosis this ?

    Thanks

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Hello,

    This is probably because you have two views called "My Active Cases", go to Settings->Customizations->Cases->Views and check.

  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman 18,108 on at
    RE: why "My Active Case" view show different field between sub grid and case list

    Hi Bear,

    Two views in case entity namely as "My Active Cases"  check the case entity in solution explorer - verify the view name and its column

    Choose the appropriate one and then reference it

    Hope this helps

    Regards

    Rajkumar Rajaraman

    Please mark as verified once it's satisfied

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