why "My Active Case" view show different field between sub grid and case list

(0) Share

Report

Posted on by Community Member

Hi All,

i have a question about this , please check the screen screenshot.

First, open an account form , we can find "RECENT CASES" grid on the lower right-hand corner of the page, and we only can see two field ,"Status" and "Case Title"

7633.1.png

No scroll bar

5305.2.png

second , let's open from setting page

4353.3.png

double click the control

7077.4.png

we can find the default view name is "My Active Case"

1682.5.png

Third, let's open case list, we can see the view name is "My Active Cases" , but it show 7 field , it is different with view on sub grid

1207.6.png

my issue is why it is different, and i had try choose other view on case list, but no view only have two field.

My Dynamic Crm 2015 is on-premise deployment.

Thanks

*This post is locked for comments

I have the same question (0)

All responses (10)

Answers (0)

Suggested answer

Rajkumar Rajaraman on at

Like (0)

Report
Copy link

Link copied!

Hi Bear,

Two views in case entity namely as "My Active Cases" check the case entity in solution explorer - verify the view name and its column

Choose the appropriate one and then reference it

Hope this helps

Regards

Rajkumar Rajaraman

Please mark as verified once it's satisfied

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hello,

This is probably because you have two views called "My Active Cases", go to Settings->Customizations->Cases->Views and check.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Rajkumar,

sorry , i can not find another "My Active Cases" view ,my account is administrator . could you help me diagnosis this ?

Thanks

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Tomasz,

thanks for you reply, but i still cannot find another "My Active Cases" view at Customizations. i had upload screenshot. could you help me check this?

Was this reply helpful? Yes No
Suggested answer

Pramod M 1,445 on at

Like (0)

Report
Copy link

Link copied!

Hi,

Can you please try this.

1) Go to the Form - > Double click the control

2) In the view change the view to Recent cases

3) Save and Publish.

4) Check the columns in the UI

5) Come back to the Form-> Double click the control.

6) Change it back to My Active Cases.

7) Save and Publish

8) Check the columns in the record.

This should change the display fields. Also please check in the recent cases the correct fields are appearing.

Was this reply helpful? Yes No
Suggested answer

PS 23,577 on at

Like (0)

Report
Copy link

Link copied!

Seems to be a bug

Check this: community.dynamics.com/.../130640

Was this reply helpful? Yes No
Suggested answer

PS 23,577 on at

Like (0)

Report
Copy link

Link copied!

Check this as well: community.dynamics.com/.../139368

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Pramod,

if i change the view for recent cases and publish it , it will show correct field. but afert change back to "My Active Cases" view , it show currect field too. but this only can fix this issue at account form, when i access contact form , the recent case still only show two field.

Thanks

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Prashant,

i had read those post. i think it is some different with my issue.

Thanks

Was this reply helpful? Yes No
Suggested answer

Pramod M 1,445 on at

Like (0)

Report
Copy link

Link copied!

Hi,

You may need to do the same to Contact form as well.

Change it to another view, publish and then set the original view, publish again.

Was this reply helpful? Yes No