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Custom entity is enabled for "Automatically move records to the owner's default queue when a record is created or assigned".
we have sync workflows which assign the record to crm teams.
Above feature works fine when record is manually assigned to a team.Record is added to the team default queue.
After migration to crm 2016 , when a record is assign to any team by sync workflow.It doesn't move to new owner queue. it keep remain in the old queue.
To check if the assign message was triggering on sync assign workflow.I have registered one workflow on assign msg.
After record was assigned to team.This workflow doesn't trigger.
Has anyone face this kind of issue.We migrated from crm 2013 to 2016 onpremise.Your help is appreciated.
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I would suggest you raise a ticket with Microsoft and get help. This looks to be a environment specific issue.
Thanks Daryl,
This is crm migration with Organization restore approach.I am setting owner to a team by dynamic lookup values. for example "Coordinator team( Origin(Department))".
Every Guid is same.Strange thing is workflow works in asynchronous mode but in sync it assigns the record to team but 'assign' message doesn't trigger which results in failure of autorouting to owner default queue. Same workflow works fine in crm 2013.
You may need to edit the workflow and clear/set the team or queue lookup again. If the underlying GUIDs of the records are not the same then even though the names on the lookup are the same the workflow can't locate the correct record in the new environment.
Alternatively you could migrate the records from one environment to the other using the same guids to maintain integrity. Otherwise you would potentially need to update the workflows each time you deploy them.
This is really weird, if its sync WF that you want, then did you try using a sync plugin, just to check if that works ? or for that matter any sync plugins work...
Thanks Pranav,
We have one custom entity which we enabled for automating routing to owner default queue .
Workflow scope is Organization level.
When i change the Assign workflow to Asynchronous it works fine.
When the workflow is sync record was assign to another user but assign message did not trigger.
I have enabled the auditing but it does't
appear.
What can be the reason for this behaviour?
Few things:
1. Is it happening with this particular custom entity?
2. Is it environment specific ?
3. Did you try registering plugin for the same? -
4. What is the scope of WF ?
Keep WF Log Retension checked in order to track errors.
Regards,
Pranav
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