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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Access Is Denied Error...
Microsoft Dynamics CRM (Archived)

Access Is Denied Error when Saving/Assigning Email with Unresolved Recipients

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Posted on by Community Member

Hi guys, 

We have an issue where CRM is showing unresolved email addresses on INCOMING emails. And when attempting to ASSIGN or SAVE that email record we receive an "Access is Denied" error, with a message in the error log of Cannot update parties unless email is in draft status.

Can anyone shed some light on this issue? is it a known issue and is there a work around? 

Unresolved.png

Save or Assign action performed results in:

Unresolved_2D00_2.png

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Cannot update parties unless email is in draft status.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147187962</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>Cannot update parties unless email is in draft status.</Message>
<Timestamp>2016-06-08T12:57:01.3350051Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

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I have the same question (0)
  • kairejeff Profile Picture
    kairejeff 150 on at

    I am seeing this same behavior and don't know a solution for it either.  My company is running CRM Online version 8 (8.0.1.109) .

  • Suggested answer
    NicolasBrandl Profile Picture
    NicolasBrandl 170 on at

    Hi Danielle,

    I faced the same issue today in our online production environment, which is on version (8.1.1.977).

    As Thomas mentions in his answer here https://community.dynamics.com/crm/f/117/t/169219?pi51685=2#responses, so far the workaround is to add a JavaScript code to prevent posting the fields that for some reason, are marked as dirty by the page.

    The code we added is as follows:

    if (Xrm.Page.ui.getFormType() === 3 || Xrm.Page.ui.getFormType() === 4) {
             Xrm.Page.getAttribute("from").setSubmitMode("never");
             Xrm.Page.getAttribute("to").setSubmitMode("never");
             Xrm.Page.getAttribute("cc").setSubmitMode("never");
             Xrm.Page.getAttribute("bcc").setSubmitMode("never");
    }

    In our case, we were trying to convert an incoming email to a Case, and it wouldn't allow us to proceed until the pending changes were saved.

    After applying this workaround, the following issues were solved:

    1. Error while trying to convert a Received email to Case or Opportunity
    2. Error while updating Regarding field.

    Best regards.

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